Order & delivery help
We are here to help.
For a real order, keep your order number handy.
Where is my order?
Check the dispatch or delivery message sent for your real order. If tracking information is provided, follow the courier link. If you need help, send your order number through our contact form.
Before dispatch
If you need to correct a delivery address or ask about cancellation, contact us as soon as possible. Changes depend on whether the parcel has already been prepared or dispatched.
This sample store
Sample shopping does not create an order or tracking number. Real order notifications and delivery services are configured in Shopify before launch.